Lontech Limited

TERMS & CONDITIONS

 

These terms and conditions apply to the use of the United Kingdom website of lontechltd.com and our shop at 84 Watling Ave, Burnt Oak, Middlesex HA8 0LU. By accessing this website and/or placing an order you agree to be bound by the terms and conditions set out below. If you do not agree to be bound by these terms and conditions you may not use or access this website or purchase at our shop. Before you place an order, if you have any questions relating to these terms and conditions please contact our Customer Service on 0871 288 2060 between 10am-10pm, Monday to Sunday.

 

DEFINITIONS

″Conditions″ means these terms and conditions;

 

″BUYER″ means the person who accepts a quotation of the Seller for the sale of the Goods or whose order for the Goods is accepted by the Seller.

 

″SELLER″ means Lontech Ltd (registered in England).

 

"Product" means a product displayed for sale on the Website /shop;

 

″GOODS″ means the goods (including any instalment of the goods or any parts for them) which the Seller is to supply in accordance with these Conditions.

 

"Users″ means the users of the Website collectively;

 

"User Information" means the details provided by you on Website/shop;

 

"We/us" means Lontech Ltd;

 

"Website" means the website located at www.lontechltd.com or any subsequent URL which may replace it;

 

“Services” means Website design or/and PC/Laptop Repairs, Upgrades or/and Networking or/and site repair (Home or office Repairs)

 

"Shop" means the Lontech Ltd located at 84 Watling Ave, Burnt Oak, Middlesex HA8 0LU;

 

"United Kingdom" means England, Wales, Scotland and Northern Ireland and

 

"You" means a user of the Website or/and a customer contacting the seller

 

″WRITING″ includes e-mail, telex, cable, facsimile transmission and comparable means of communication.

 

PRIVACY POLICY

 

We respect your personal information and undertake to comply with applicable UK Data Protection legislation from time to time in place.

 

When you shop on our site or at our shop we collect personal information from you such as your name, e-mail address, billing address, delivery address, telephone number, product selections, credit card or other payment information. We may also collect the URL you came from, IP address, domain types (e.g. co.uk, com, etc.), your browser type, the country and telephone area code where your server is located, the pages of our site that were viewed during a visit, the advertisements you clicked, and any search terms that you entered on our site.

 

We confirm that any personal details which you provide to us (or which are available on public registers) from which we can identify you are held in accordance with our Data Protection Registration Notification. When you place an order on the Website, we consider the information you input as private.  

 

We use the information only for the following purposes:

-         processing your orders;

-         for statistical purposes to improve the Website and its services to you;

-         to serve site content;

-         to serve the advertisements you see on our site;

-         to administer the Website; and

If you so designate, to notify you of products or special offers that may be of interest to you. You agree that you do not object to us contacting you for any of the above purposes whether by telephone, e-mail or in writing and you confirm that you do not and will not consider any of the above as being a breach of any of your rights under the Telecommunications (Data Protection and Privacy) Regulations 1999.

 

We will take all reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from the Website.

 

You should be aware that if we are requested by the police or any regulatory or government authority investigating suspected illegal activities to provide your User Information and/or information concerning your activities whilst using the Website we shall do so. Please check back frequently to see any updates or changes to our privacy policy. Questions regarding this Policy should be directed to privacy@lontechltd.com or may also be contacted directly at the following address:

                 Attn: Manager

                        Lontech Ltd
                          84Watling Ave, Burnt Oak, Middlesex HA8 0LU

 

PAYMENT

All prices are exclusive of VAT at the current rates and are correct at the time of entering information. Unless if its state including VAT. The total cost of your order is the price of the Products ordered plus delivery Charges. You will receive an electronic confirmation of our receipt of your order via e-mail. Payment can be made by any of the specified Payment Methods. Payment will be debited and cleared from your account before the despatch of your Product.

 

You confirm that the credit/debit card that is being used is yours.  All credit/debit card holders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to authorise payment to us, we will not be liable for any delay or non-delivery.

 

REFUSAL OF TRANSACTION

We reserve the right to withdraw any Products from the Website at any time and/or remove, screen or edit any materials or content on the Website. We may refuse to process a transaction for any reason or refuse service to anyone at any time in our sole discretion. We will not be liable to you or any third party by reason of our withdrawing any Product from the Website whether or not that Product has been sold; removing, screening or editing any materials or content on the Website; refusing to process a transaction or unwinding or suspending any transaction after processing has begun.

 

By making an offer to buy a Product, you specifically authorise us to transmit information (including any updated information) or to obtain information about you from third parties from time to time, including but not limited to your credit-card number or credit reports (including credit reports for your spouse if you reside in a community property jurisdiction), to authenticate your identity, to validate your credit card, to obtain an initial credit card authorisation and to authorise individual purchase transactions.

 

DEPOSITS

Any deposits left for goods or and services are strictly non-refundable.

Goods for which deposits has been left will only be held for a maximum of 7 days.

Any personal computer/s or any parts i.e. printers/scanner/ hard disks etc are held for 14days only from the collection date. Customers who book these items for repairs or inspections must collect their systems or parts within 14days.

 

RETURNS

Goods supplied cannot be returned without the Seller’s prior written authorisation and a Return Authorisation Number must be obtained by the Buyer from the Seller prior to returning any item. Any returned item must be accompanied by the relevant invoice/delivery note. Goods which are returned and which prove not to be defective will be subject to a restocking charge of £25.00 or 30% of the   purchase value whichever is greater. Software items will not be accepted by the Seller for return unless the Goods are faulty or the shrink-wrap or copyright seal is intact.

 

What to do if you wish to return a product under warranty?

-All returns are strictly returned to base, invoice must be shown.

-All returned goods must be in their original condition & packaging.

-You should contact Lontech Ltd. Customer   Service Department by telephone, fax or e-mail, and request a Lontech Ltd, Returns form. 

-You then complete the Returns form (available from our web site) and fax the form back to the Customer Service department on 0871 288 20 60 or e-mail it to rma@lontechltd.com

-The Lontech Ltd then allocates you with a RMA number, which will be faxed or e-mailed back to you.

-You then return the product to Lontech Ltd.

-On receipt we then book in the returned goods, test them, then, depending on the test result, we replace or repair the item/s and   return them to you.

 

Lontech Ltd endeavour to ensure that products returned are processed efficiently and professionally.

We reserve the right to:

modify or withdraw, temporarily or permanently, the Website (or any part thereof) with or without notice to you and you confirm that we shall not be liable to you or any third party for any modification to or withdrawal of the Website; and/or   change the Conditions from time to time, and your continued use of the Website (or any part thereof) following such change shall be deemed to be your acceptance of such change. It is your responsibility to check regularly to determine whether the Conditions have been changed. If you do not agree to any change to the Conditions then you must immediately stop using the Website.

 

In an attempt to provide increased value to our Users, we may provide links to other websites or resources. You acknowledge and agree that we are not responsible for the availability of such external sites or resources, and do not endorse and are not responsible or liable, directly or indirectly, for the privacy practices or the content of such websites, including (without limitation) any advertising, products or other materials or services on or available from such websites or resources, nor for any damage, loss or offence caused or alleged to be caused by, or in connection with, the use of or reliance on any such content, goods or services available on such external sites or resources.

 

LIMITATION OF LIABILITY

While we will use reasonable endeavours to verify the accuracy of any information we place on the Website, we make no warranties, whether express or implied in relation to its accuracy. The Website is provided on an "as is" and "as available" basis without any representation or endorsement made and we make no warranties of any kind, whether express or implied, in relation to the Website, or any transaction that may be conducted on or through the Website including but not limited to, implied warranties of non-infringement, compatibility, security, accuracy, conditions of completeness, or any implied warranty arising from course of dealing or usage or trade. We make no warranty that the Website will meet your requirements or will be uninterrupted, timely, secure or error-free, that defects will be corrected, or that the site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy, reliability of the materials. We will not be responsible or liable to you for any loss of content or material uploaded or transmitted through the Website.

 

To the fullest extent permissible under applicable law, we disclaim any and all warranties of any kind, whether express or implied, in relation to the Products.

This does not affect your statutory rights as a consumer.

We will not be liable, in contract, tort (including, without limitation, negligence), pre-contract or other representations (other than fraudulent or negligent misrepresentations) or otherwise out of or in connection with the Conditions for:

Any economic losses (including without limitation loss of revenues, profits, contracts,

business or anticipated savings); or  any loss of goodwill or reputation; or any special or indirect losses; in any case whether or not such losses were within the contemplation of the parties at the date of the Conditions, suffered or incurred by that party arising out of or in connection with the provisions of any matter under the Conditions.

Nothing in the Conditions shall exclude or limit our liability for death or personal injury resulting from our negligence or that of our servants, agents or employees.

We are no liable for any incompatibility of components you purchase from our web site or at our shop.

 

BASIS OF THE SALE

The Seller shall sell and the Buyer shall purchase the Goods in accordance with any written quotation of the Seller which is accepted by the Buyer, or any written order of the Buyer which is accepted by the Seller, subject in either case to these Conditions, which shall govern the Contract to the exclusion of any other terms and conditions subject to which any such quotation is accepted or purported to be accepted, or any such order is made or purported to be made, by the Buyer.

No variation to these Conditions shall be binding unless agreed in Writing between the authorised representatives of the Buyer and the Seller.

 

The Seller’s employees or agents are not authorised to make any representations concerning the Goods unless confirmed by the Seller in Writing. In entering into the Contract the Buyer acknowledges that it does not rely on any such representations which are not so confirmed. Any advice or recommendation given by the Seller or its employees or agents to the Buyer or its employees or agents as to the hardware, software application or use of the Goods which is not confirmed in Writing by the Seller is followed or acted upon entirely at the Buyer’s own risk, and accordingly the Seller shall not be liable for any such advice or recommendation which is not so confirmed. Any typographical, clerical or other error or omission in any sales literature, quotation, price list, acceptance of offer, invoice or other document or information issued by the Seller shall be subject to correction without any liability on the part of the Seller.

 

ORDERS AND SPECIFICATIONS

No order submitted by the Buyer shall be deemed to be accepted by the Seller unless and until confirmed in Writing by the Seller’s authorised representative.

Goods are not supplied to the Buyer on a trial basis. It is the sole responsibility of the Buyer to verify the suitability and compatibility of equipment before purchasing the Goods.

The Buyer shall be responsible to the Seller for ensuring the accuracy of the terms of any order (including any applicable specification) submitted by the Buyer, and for giving the Seller any necessary information relating to the Goods within a sufficient time to enable the Seller to perform the Contract in accordance with its terms.

 

The quantity, quality and description of and any specification for the Goods shall be those set out in the Seller’s quotation (if accepted by the Buyer) or the Buyer’s order (if accepted by the Seller).

If any process is to be applied to the Goods by the Seller in accordance with a specification submitted by the Buyer, the Buyer shall indemnify the Seller against all loss, damages, costs and expenses awarded against or incurred by the Seller in connection with or paid or agreed to be paid by the Seller in settlement of any claim for infringement of any patent, copyright, design, trade mark or other industrial or intellectual property rights of any other person which results from the Seller’s use of the Buyer’s specification.

 

The Seller reserves the right to make any changes in the specification of the Goods which are required to conform with any applicable statutory or EC requirements or, where the Goods are to be supplied to the Seller’s specification, which do not materially affect their quality or performance.

No order which has been accepted by the Seller may be cancelled by the Buyer except with the agreement in Writing of the Seller and on terms that the Buyer shall indemnify the Seller in full against all loss (including loss of profit), costs (including the cost of all labour and materials used), damages, charges and expenses incurred by the Seller as a result of cancellation.

 

PRICE OF THE GOODS

The price of the Goods shall be the Seller’s quoted price or, where no price has been quoted (or a quoted price is no longer valid), the price listed in the Seller’s published price list current at the date of acceptance of the order. All prices quoted are valid for 3 days only or until earlier acceptance by the Buyer, after which time they may be altered by the Seller without giving notice to the Buyer.

The Seller reserves the right, by giving notice to the Buyer at any time before delivery, to increase the price of the Goods to reflect any increase in the cost to the Seller which is due to any factor beyond the control of the Seller (such as, without limitation, any foreign exchange fluctuation, currency regulation, alteration of duties, significant increase in the costs of labour, materials or other costs of manufacture), any change in delivery dates, quantities or specifications for the Goods which is requested by the Buyer, or any delay caused by any instructions of the Buyer or failure of the Buyer to give the Seller adequate information or instructions.

 

Except as otherwise stated under the terms of any quotation or in any price list of the Seller, and unless otherwise agreed in Writing between the Buyer and the Seller, all prices are given by the Seller on an ex works basis, and where the Seller agrees to deliver the Goods otherwise than at the Seller’s premises, the Buyer shall be liable to pay the Seller’s charges for transport, packaging and insurance.

 

RISK AND PROPERTY

Risk of damage to or loss of the Goods shall pass to the Buyer:

in the case of Goods to be delivered at the Seller’s premises, at the time when the Seller notifies the Buyer that the Goods are available for collection; or the case of Goods to be delivered otherwise than at the Seller’s premises, at the time of delivery or, if the Buyer wrongfully fails to take delivery of the Goods, the time when the Seller has tendered delivery of the Goods.

Notwithstanding delivery and the passing of risk in the Goods, or any other provision of these Conditions, the property in the Goods shall not pass to the Buyer until the Seller has received in cash or cleared funds payment in full of the price of the Goods and all other goods agreed to be sold by the Seller to the Buyer for which payment is then due.

 

Until such time as the property in the Goods passes to the Buyer, the Buyer shall hold the Goods as the Seller’s fiduciary agent and bailiff, and shall keep the Goods separate from those of the Buyer and third parties and properly stored, protected and insured and identified as the Seller’s property, but shall be entitled to resell or use the Goods in the ordinary course of its business.

Until such time as the property in the Goods passes to the Buyer (and provided the Goods are still in existence and have not been resold), the Seller shall be entitled at any time to require the Buyer to deliver up the Goods to the Seller and, if the Buyer fails to do so forthwith, to enter upon any premises of the Buyer or any third party where the Goods are stored and repossess the Goods.

The Buyer shall not be entitled to pledge or in any way charge by way of security for any indebtedness any of the Goods which remain the property of the Seller, but if the Buyer does so all monies owing by the Buyer to the Seller shall (without prejudice to any other right or remedy of the Seller) forthwith become due and payable.

 

 

Letting us know if you're dissatisfied....

If you consider that an issue has not been resolved to your satisfaction we would encourage you to let us know.

In the first instance this should be raised through contacting us either by telephone or by sending an email. If you are still dissatisfied then contact our Customer Relations Manager at webmaster@lontechltd.com or alternatively, write to us at:

 

Lontech Limited

84 Watling Ave,

Middlesex HA8 0LU

 

                 We undertake to deal with any complaint;

 

                      fairly;

                      treat it confidentially;

                      we will deal with all complaints effectively;

                      we will acknowledge the complaint within 5 working days.

    We will also keep you updated as to the progress we have made in resolving the issue.